Returns & Exchanges
At Thrilljoy, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase doesn't spark joy, we are here to make the return process as effortless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Drop Off and Track
Drop your package at any authorized shipping location; you will receive a confirmation email once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing